Community CPS recognises that we have many responsibilities to members and other stakeholders, so we have adopted a Code of Conduct that guides us in our business and our responsibilities.
Our Principles
The world movement of credit unions has defined the broad principles that guide the credit union philosophy.
As an active member of the Australian and world Movements, Community CPS supports and adheres to these principles, which relate to credit unions' democratic structure, service to members and the social goals of credit unions.
Values, Ethics and Duties
Like other credit unions, Community CPS is driven by the core values and ethics of the Australian Credit Union Movement. We are conscious of the duties we have to those who have an interest in the organisation and its success.
The definition of those Values is supplemented by a Code of Ethics, as well as a definition of our Duties to Stakeholders (those people and other organisations that have an interest in the credit union).
Code of Practice
Community CPS also commits to and complies with the Credit Union Code of Practice. This code addresses particular obligations Community CPS has in dealings with members. It also provides guidelines on how members can formally register any complaints they have about Community CPS.
View a copy of the Credit Union Code of Practice.
Electronic Funds Transfer (EFT)
It is very important that you understand your rights and obligations under the EFT Code of Conduct. Whenever you use an ATM, pay by EFTPOS, complete a Telephone or Internet Banking transfer or use your Community CPS Visa Debit card over the Phone or on the Internet, you are using an electronic means of transferring money.
These transfers are known as 'electronic funds transfer' (EFT). EFT is covered in Australia by a comprehensive code of practice that sets out rules about how electronic funds transfers should work. It also details your responsibilities when completing electronic funds transfers.
View a copy of the EFT Code of Conduct.
Financial Services Guide
The 
Financial Services Guide contains information about Community CPS, required to be provided to members by the Financial Services Regulation Act, including:
• Who we are
• The products and services we offer
• Other providers we act for when providing some products and services, such as insurance
• Remuneration that may be paid to us and others in relation to the products and services we offer
• Relationships we have that could influence the recommendations we make
• How we deal with any complaints made against us
• How to contact us.
Our Privacy Policy
Our commitment to ethical behaviour is reflected in the importance we place on protecting your privacy. We are committed to complying with the National Privacy Principles. View our Privacy Policy.
