Visit any of our Personal Financial Centres and open your new account.  We can help you decide which account best suits your needs to help you achieve your financial goals. 

Step 2  Ask your previous financial institution to issue you with a list of regular payments

Contact your previous financial institution and ask them to issue you with a list of your regular payments over the past 13 months*.  There are four kinds of regular payments to be identified:

 1.      Regular debits and credits.  Regular debits to your account could be phone bills and gym membership.  Regular credits could be your salary and share dividends.

2.      Periodic payments.  These are standing instructions given to your financial institution like “on a monthly basis, debit my account and pay my rent.”

3.      Recurring payments.  Recurring payments are made by your providers or merchants where you have supplied your Visa Debit or MasterCard Debit card number.

4.      Pay anyone.  Payments you make using your financial institution’s internet banking service like “every month pay my child’s pocket money”. 

*Account Switching applies to personal savings and cheque accounts only.

 Step 3  We’ll help you make the switch!

Now that you have your list of regular payments over the past 13 months, we can help you make the switch!  Simply provide us with the list of regular payments, and we will complete all of the necessary forms and contact each regular payment organisation on your behalf. 

Before you close your previous account, you should access your internet banking account with your previous financial institution to print out your ‘pay anyone’ list.

If you have recurring payments, you must advise your provider or merchant of your new debit card number yourself.

Step 4  Close your old account