Community CPS is constantly developing products to make your life easier, so we are proud to announce the launch of our e-statements. 

e-statements are now available through our Internet Banking website. 

Not only will e-statements reduce paper wastage, they will also make your life easier by compiling all your statement information in the secure environment of our Internet Banking website.  No more messy paper work!

The content and frequency of your e-statement will be exactly the same as your paper based version; the only difference is that it’s online.  This will allow you to access your Statement whenever and wherever you want, whilst reducing your footprint on the environment.

e-statements are not only better for our environment, they are better for our Community!  Community CPS will make a donation of $5,000 to the Community CPS Foundation for every 10,000 members who register for e-statements in the first year, up to a maximum of $25,000. 

How secure are e-statements?

To keep your statement information as secure as possible the e-statements reside on our secure Internet Banking website.  To register for e-statements you must be registered for Internet Banking as well as our Factor2 icons or Factor2 Security Token. 

The Factor2 security system is a secondary login system in Internet Banking which enables an additional level of security to help protect members against fraudulent transactions. Members can either register for  Factor2 icons which requires members to enter 3 icons as a passcode, or a Factor2 Security Token which is a  small, lightweight device that generates a unique 6-digit passcode every 30 seconds.

If you have access to our Internet Banking website and you have Factor2 security you can register for e-statements by logging into Internet Banking and clicking on the manage e-statements menu option. 

If you are interested in e-statements but you don’t have access to our Internet Banking or Factor2 Security, simply call us on 13 25 85.

How do I register for e-statements?

1. Log onto Internet Banking and complete your Factor2 icons or enter your Factor2 Token passcode 
2. Click on the manage e-statements menu option 
3. Select the register action 
4. Click on the drop down box and select the email address where you’d like your e-statement notifications sent, either home or business
5. If you have an email address already logged with Community CPS, then it will automatically populate.  Please update this if it’s incorrect.
6. Read the terms and conditions and tick the box to complete the acceptance of the terms and conditions.
7. Click on the ‘submit my request’ option to register.

Other important information

How will I know when my new e-statement is available?

An email will be sent to your email address supplied.  Community CPS will never provide a link for you to click on in this email.  You will need to log into the Community CPS website as you normally would.  This will ensure you are logging into the Community CPS website and not a dummy site.

How do I view my e-statement?

1. Log onto Internet Banking.
2. Click on the View e-statements menu option 
3. The unviewed statements will have ‘new’ listed until they have been viewed.
4. To view your statement click on ‘view’ listed under ‘actions’
5. To view a specific statement you can use the search filters to find this particular statement – just fill in the details and click ‘Search’; only statements provided from July 2008 will be available as e-statements
6. To view the marketing material attached to the statement click on the word ‘Marketing’ and this material will open in a new window.

How do I change my email address?

If your email addresses changes, you’ll need to notify Community CPS immediately.

1. Log onto Internet Banking
2. Click on the manage e-statements menu option 
3. Select the action 'Update my Details'
4. Click on the ‘send notifications to my’ drop down box and select the applicable option of either ‘home’ or ‘business’
5. Update the email address details as required
6. Click on the ‘submit my request’ button.

How do I de-register for e-statements?

1. Log onto Internet Banking.
2. Click on the manage e-statements menu option 
3. To deregister, select the action to ‘deregister’
4. Read the terms and conditions and tick the box to complete the acceptance of the terms and conditions.
5. Click on ‘submit my request’ option to de-register.

 For further information about e-statements, please click here