Community CPS Australia

At Community CPS, we want to make it easy for you to find the information you need and answer your queries as soon as possible. Please select an item from the list below to help us with the nature of your query.

I'm looking for:
	Information about Community CPS Savings Accounts
	For information about the Savings Accounts we have available, please click here. If you have a question about one of our Savings Accounts, please click here.
	Information about Community CPS Loans
	For information about the Loans we have available, please click here. If you have a question about one of our Loans, please click here.
	Information about packages such as 'life membership' and 'pinnacle plus'
	If you have a question about Community CPS' packages, please click here.
	Information about Fees and Charges
	For information about our Fees and Charges, please click here to read our Fees and Charges Booklet. If you have a general question about our Fees and Charges, please click here If you would like information about Fees and Charges on your Account, you must send a secure email to Community CPS by logging into Internet Banking and selecting ‘Service Options’. Alternatively, you can call the Member Contact Centre on 13 25 85 and quote your Telephone Banking Passcode so that we are able to verify your identity.
	Personal Financial Centre locations and opening times
	For information about our Personal Financial Centre locations and opening times, please click here. If you have a question about our Personal Financial Centres, please click here.
	How I can change my address and contact details
	To change your address and contact details you must send a secure email to Community CPS by logging into Internet Banking and selecting ‘Service Options’. Alternatively, you can call the Member Contact Centre on 13 25 85 and quote your Telephone Banking Passcode so that we are able to verify your identity.
	How I can reset my Internet Banking Passcode or Factor2 Icons
	Unfortunately, due to the strict security we have in place to protect the security of your Community CPS accounts, we are unable to accept an email request to reset your Internet Banking Passcode or Factor2 Icons. However, there are a number of ways you can arrange to have your passcode or icons reset promptly. 1. Call the Member Contact Centre on 13 25 85 from anywhere in Australia and quote your Telephone Banking Passcode. 2. Download an Internet Banking Maintenance form and fax it to us on (08) 8231 3060. 3. Visit your nearest Personal Financial Centre with ID.
	Information about Visa Debit card or Redicard
	If you would like information about your Visa Debit card or Redicard, you must send a secure email to Community CPS by logging into Internet Banking and selecting ‘Service Options’. Alternatively, you can call the Member Contact Centre on 13 25 85 and quote your Telephone Banking Passcode so that we are able to verify your identity.
	Information about Transactions on your Account
	If you would like information about transactions on your Account, you must send a secure email to Community CPS by logging into Internet Banking and selecting ‘Service Options’. Alternatively, you can call the Member Contact Centre on 13 25 85 and quote your Telephone Banking Passcode so that we are able to verify your identity.
	Help with Internet Banking problems
	If you are experiencing a problem with Internet Banking, please send us an email detailing the problem, click here
	Where I can change my direct debit and payroll split details
	If you would like to change your direct debit and payroll split details, you must send a secure email to Community CPS by logging into Internet Banking and selecting ‘Service Options’. Alternatively, you can call the Member Contact Centre on 13 25 85 and quote your Telephone Banking Passcode so that we are able to verify your identity.
	Where I can provide feedback about Community CPS
	We value your comments and feedback in relation to our products and services, please click here to send us an email.
	Where I can send a complaint
	At Community CPS we are committed to responding to all member concerns, please click here to send us an email.
For any other general query, please click here to send us an email. If you wish to contact us regarding your accounts, you must send a secure email to Community CPS by logging into Internet Banking and selecting ‘Service Options’. Alternatively, you can call the Member Contact Centre on 13 25 85 and quote your Telephone Banking Passcode so that we are able to verify your identity.

Email Us Please note, due to security and legal obligations, we are unable to change or provide account information via email. For assistance, please phone us on 13 25 85. However, if you have a general query, please feel free to use the email form below and a Consultant from our Member Contact Centre will be in touch!

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	When you complete and submit this online form you will be giving us personal information that we may use to reply to you or to deal with any enquiry you make. We may analyse your comments for planning, product development or marketing purposes. You can access the information we hold about you. For more information, please click here to view our Privacy Policy.