As part of our commitment to providing a high level of Internet Banking security, Community CPS has introduced Factor2 Security Tokens which are small, lightweight devices that generate a unique 6-digit passcode every 30 seconds.
Factor2 Security Tokens are a secondary level security system which aims to protect members from unauthorised use of their accounts via Internet Banking.
Once you have a Security Token, each time you wish to transfer funds between memberships, transfer to another financial instutition, make a BPAY® payment or pay a bill by cheque, you will be prompted to load the passcode from your Security Token. Simply press the button on your token and you will be provided with a unique, 6-digit passcode. Your payment cannot be completed unless this passcode is entered.
For instructions on using a Security Token, please 
click here.
Frequently Asked Questions
What is a security token?
Security tokens are small, lightweight devices that generate a unique 6-digit passcode every 30 seconds. This passcode is loaded into Internet Banking just before a transfer between memberships, transfer to another financial institution,BPAY® payment or pay a bill by cheque is completed. Security Tokens are the highest level of Factor2 security and aim to protect members who complete a large number of transactions of high value. How do you use a security token?
To obtain the passcode, you simply press the grey button on the token and a unique 6-digit number will appear on the screen. Next, you load the passcode into Internet Banking when prompted.
Does the token generated passcode replace the icon passcode system?
Yes.
Are security tokens compulsory for ALL members?
No, only those members who already have or subsequently request permanent daily external transfer limits which exceed the following limits:
- $40,000 for BPAY® and
- $25,000 for external transfers
Can I have a token even if my limit isn’t above the compulsory limits?
Yes, any member can request and use a token irrespective of their daily transaction limit.
Can I have a token if I have a non-personal membership?
Yes, tokens can be used on all personal and non-personal memberships.
Can a membership have more than one token?
Yes, one token can be provided to each signatory on a membership.
What are the Fees and Charges?
Tokens and replacement tokens are $20.00 each (pinnacle plus members receive their tokens free of charge).
What happens if I lose my token?
You must contact our Member Contact Centre on 13 25 85 or visit your local Personal Financial Centre immediately so your token can be deactivated and a new one issued.
What happens if I load 3 incorrect token passcode into Internet Banking?
You will be unable to process your transfer between memberships, transfer to another financial institution, BPAY® payment or pay a bill by cheque until you have your passcode reset by Community CPS. To do this, simply phone our Member Contact Centre or visit your local Personal Financial Centre.
When is your Member Contact Centre open?
Our Member Contact Centre is open 8am to 8pm weekdays and 9am to 3pm on Saturdays.
Do token batteries need to be replaced?
No, tokens have an estimated lifetime of 5-8 years. If the token battery fails the token must be replaced.
What do I need to process an external payment and don’t have my token?
You will need to contact our Member Contact Centre on 13 25 85.
